湖北省鄂州市人民政府


市人民政府关于发布《鄂州市控制和查处违法建设工作奖惩办法（试行）》的通知


各区人民政府、开发区管委会，各街道办事处，市政府各部门：
　　《鄂州市控制和查处违法建设工作奖惩办法（试行）》经2011年第5次市人民政府常务会议审议通过，现予发布，请遵照执行。



　　　　　　　　　　　　　　　　　　　　二〇一一年五月二十三日



　　　　　　　　　　　　　鄂州市控制和查处违法建设工作奖惩办法
　　　　　　　　　　　　　　　　　　（试 行）
　　第一章 总 则
　　第一条 为建立有效的控违查违工作激励机制，全面提升控违查违工作实效，根据《鄂州市控制和查处违法建设办法（试行）》和《鄂州市行政问责暂行办法》等有关规定，结合本市实际，制定本办法。
　　第二条 本办法适用于对主城区范围内控违查违工作责任主体及各区、葛店开发区控违查违工作的奖惩。
　　本办法所称主城区范围内控违查违工作责任主体是指鄂州开发区、各街道办事处和鄂城区新庙镇、泽林镇等。
　　第三条 市级控违查违奖励资金列入年度城市管理基础设施建设资金计划。
　　第二章 奖项设置及奖励条件
　　第四条 主城区范围内设控违查违工作一等奖1名、二等奖1名和三等奖4名, 设控违查违工作优胜村和优胜社区奖各3名；对主城区范围外的各区、葛店开发区设控违查违工作优胜区奖1名。
以上奖项因奖励对象本年度控违查违工作未达到获奖条件或达到获奖条件单位数不足时，可以空缺。
　　第五条 主城区范围内的控违查违工作达到以下条件的，给予奖励：
　　（一）年度控违查违工作责任目标例常考核得分90分以上（以上含本数，下同）；
　　（二）本年度新增违法建设拆除率不低于96％；
　　（三）市政府确定的重点工程项目用地范围内的违法建设拆除率100%。
　　对同时符合上述奖励条件，且年度控违查违工作责任目标例常考核得分排名为第一名的开发区、街道办事处和乡镇，颁发控违查违工作一等奖，奖金为50万元；对其单位主要负责人颁发控违查违工作优秀领导奖，奖金为2万元。
　　对同时符合上述奖励条件,且年度控违查违工作责任目标例常考核得分排名为第二名的开发区、街道办事处和乡镇,颁发控违查违工作二等奖，奖金为20万元；排名为第三至六名的,颁发控违查违工作三等奖，奖金为15万元。
　　第六条 对获得控违查违工作一、二、三等奖的单位，在满足本办法第五条第一款规定的获奖条件的情况下，次年度控违查违工作责任目标例常考核得分排名较上年度前移或后退的，次年度奖金按前款标准增发或减发20%。连续两年获得控违查违工作一等奖的，次年度奖金按前款标准增发20%。
　　第七条 对主城区范围内控违查违工作突出、辖区内本年度新增违法建设及时发现率和拆除率达100%的村、社区，分别颁发控违查违工作优胜村奖和控违查违工作优胜社区奖，奖金分别为10万元和5万元。
　　第八条 对主城区范围外的鄂城区、华容区、梁子湖区、葛店开发区，年度控违查违工作责任目标例常考核得分排名第一的，颁发控违查违工作优胜区奖，奖金为10万元；对其单位主要负责人颁发控违查违工作优秀领导奖，奖金为1万元。
　　第三章　考核标准及评奖程序
　　第九条 控违查违年度工作责任目标例常考核按《鄂州市城市管理工作责任目标考核办法》执行，考核分值为所得分值加权后以百分制换算的分值。
　　第十条 控违查违工作一、二、三等奖的获奖单位由市城管部门于次年元月20日前根据年度控违查违工作责任目标例常考核得分,对照评奖条件进行审查,提出获奖单位名单，报市政府审定。
　　第十一条 控违查违工作优胜村奖和优胜社区奖的获奖单位由鄂州开发区、各街道办事处和鄂城区新庙镇、泽林镇人民政府根据评奖条件于次年元月10日前提出，市城管部门于7日内复核后,报市政府审定。
　　控违查违工作优胜村奖和优胜社区奖申报时，应向市城管部门提供证明获奖单位符合评奖条件的日常督查、考核资料。
　　第十二条 控违查违工作优胜区奖获奖单位，由市城管部门根据年度控违查违工作责任目标例常考核得分提出，报市政府审定。
　　第十三条 市城管部门应将市政府审定的获奖单位、个人通过市政府门户网站、鄂州日报等大众媒介进行公示，公示期为7日。
　　公示期内有异议的，市城管部门应组织复查。经复查不合格的单位，取消其获奖资格；设立奖项为1名的,该奖项实行递补。市城管部门应于复查之日起5日内将复查结果及再次拟定的颁奖方案报市政府审定。
　　第十四条 市城投公司应自市政府最终审定的颁奖方案作出之日起10日内拨付控违查违工作奖励资金。控违查违工作奖励由市人民政府颁发。

　　第四章 惩 处
　　第十五条 对控违查违工作不力，造成不良影响的各责任主体和相关责任人按下列规定实行行政问责：
　　（一）一月内出现1处新增违法建设未按规定时间拆除的，对单位责令限期整改，对分管领导诫勉谈话。
　　一月内出现2处以上新增违法建设未按规定时间拆除的，对单位通报批评，对主要领导诫勉谈话，对分管领导责令作出书面检查。
　　（二）一月内出现3处新增违法建设未及时发现或未及时停工的，对单位责令限期整改，对分管领导诫勉谈话。
　　一月内出现5处以上新增违法建设未及时发现或未及时停工的，对单位通报批评，对主要领导诫勉谈话，对分管领导责令作出书面检查。
　　（三）年度例常考核得分70分以上、80分以下(以下不含本数,下同)的，对单位通报批评，对主要领导诫勉谈话或者责令作出书面检查；对分管领导责令作出书面检查或者进行停职检查。
　　(四)年度例常考核得分70分以下的，对单位通报批评并取消当年评先评优资格，对主要领导、分管领导给予责令辞职、免职或建议免职的处分。
　　第十六条 在控违查违工作中，构成违纪应当追究纪律责任的，依据有关规定给予党纪政纪处分；涉嫌犯罪的，移送司法机关依法处理。
　　第五章 附 则
　　第十七条 鄂州开发区、各街道办事处和鄂城区新庙镇、泽林镇应依照本办法制定本辖区控违查违工作奖惩细则，切实加强对其所属村、社区和城管大队（直属中队）控违查违工作的管理。
　　主城区范围之外的乡镇、村、社区的控违查违工作奖惩，由各区、开发区参照本办法制定实施细则。
　　第十八条 本办法自2011年5月23日起施行，有效期至2013年5月22日。



国家旅游局


导游人员管理暂行规定(附英文)

（1987年11月14日国务院批准）（1987年12月1日国家旅游局发布）

第一条 为了加强对全国导游人员的统一管理，提高导游服务质量，保护旅行者和导游人员的合法权益，促进旅游事业的健康发展，制定本规定。
第二条 本规定所称导游人员，是指为旅行者（包括旅行团，下同）组织安排旅行和游览事项，提供向导、讲解和旅途服务的人员。
根据旅行者的不同要求，导游人员分别使用外国语、汉语普通话或者方言、少数民族语言进行导游。
第三条 导游人员分为全程陪同、地方陪同和定点陪同。
全程陪同导游人员，是指受旅行社（包括旅游公司，下同）委派或者聘用，为跨省、自治区、直辖市范围旅游的旅行者，提供全部旅程导游服务的人员。
地方陪同导游人员，是指受旅行社委派或者聘用，在省、自治区、直辖市范围内为旅行者提供导游服务的人员。
定点陪同导游人员，是指受旅行社委派或者聘用，在一个参观、游览点内为旅行者提供导游服务的人员。
第四条 导游人员的正当权益受国家法律保护，任何单位和个人不得非法干涉其执行工作任务。
第五条 导游人员的主要职责是：
（一）接受旅行社分配的导游任务，按照接待计划，安排和组织旅行者参观、游览；
（二）负责向旅行者导游、讲解，传播中国文化，
（三）配合和督促有关部门安排旅行者的交通、食宿，保护旅行者的人身和财物安全等事项；
（四）反映旅行者的意见和要求，协助安排会见、座谈等活动；
（五）解答旅行者的问讯，协助处理旅途中遇到的问题。
第六条 导游人员应当具备下列条件：
（一）必须是中华人民共和国公民，热爱祖国，拥护社会主义制度，遵纪守法，遵守旅游职业道德，热心为旅行者服务；
（二）具有高中以上文化水平，有胜任导游工作的语言表达能力；
（三）熟悉旅游业务，有组织接待能力；
（四）身体健康，能适应工作的需要。
第七条 具备前条所列条件者，经考试合格，办理登记注册手续，方可担任导游工作。
第八条 分配到旅行社工作的高等院校毕业生，具备本规定第六条所列条件者，可以担任实习导游人员，实习期满一年，经考试合格，可以转为正式导游人员。
第九条 根据工作需要，旅行社可以在社会上招聘业余导游人员。具备本规定第六条所列条件者，持有关证明，经考试合格，方可担任业余导游工作。
第十条 导游人员的考试工作，由国家旅游局批准组成的全国考试委员会统一领导和部署，各省、自治区、直辖市旅游行政管理部门批准组成的考试委员会具体组织实施。
第十一条 经考试合格者，由国家旅游局或者各省、自治区、直辖市旅游行政管理部门分别办理登记注册手续，并发给导游证书。
第十二条 旅行社对导游人员日常管理的主要职责是：
（一）进行政治思想、职业道德、法制、纪律教育；
（二）组织导游业务培训；
（三）负责内部考核和奖惩工作；
（四）处理旅行者对导游人员的意见。
第十三条 旅游行政管理部门可以派人检查导游工作，被检查的导游人员不得无理拒绝。
检查人员执行任务时，应当出示旅游行政管理部门的检查证件。
第十四条 导游人员在执行任务时，应当佩戴导游证，并携带导游证书。
第十五条 导游人员认真执行本规定，在工作中服务质量优异，作出重大成绩的，由旅游行政管理部门或者旅行社给予奖励。
第十六条 导游人员有下列行为之一的，由旅游行政管理部门予以处罚：
（一）不履行本规定第五条规定的各项职责造成严重后果的，根据情节轻重给予行政处分，并可以扣留导游证和导游证书；
（二）违反本规定第十三条规定，无理拒绝检查的，扣留导游证和导游证书；
（三）有上述两项行为，情节恶劣的，经省、自治区、直辖市旅游行政管理部门批准，收回其导游证和导游证书，吊销导游注册。
第十七条 对非法干涉导游人员执行任务，造成后果的，由旅游行政管理部门会同有关部门进行处理。有关部门应当配合支持。
第十八条 未按本规定参加考试、办理登记注册手续者，不得担任导游工作。擅自进行导游活动，收取导游费的，由旅游行政管理部门没收全部非法所得，并可处以非法所得三倍以下的罚款。
第十九条 受处罚者对旅游行政管理部门的处罚决定不服的，可以在收到处罚通知之日起十五日内，向上一级旅游行政管理部门提出申诉；上一级旅游行政管理部门应当在收到申诉之日起十五日内予以答复。
第二十条 本规定由国家旅游局负责解释，施行细则由国家旅游局制定。
第二十一条 本规定自1988年3月1日起施行。

INTERIM PROVISIONS ON THE ADMINISTRATION OF AFFAIRS CONCERNINGTOURIST GUIDES

Important Notice: (注意事项)
英文本源自中华人民共和国务院法制局编译, 中国法制出版社出版的《中华人民
共和国涉外法规汇编》(1991年7月版).
当发生歧意时, 应以法律法规颁布单位发布的中文原文为准.
This English document is coming from the "LAWS AND REGULATIONS OF THE
PEOPLE'S REPUBLIC OF CHINA GOVERNING FOREIGN-RELATED MATTERS" (1991.7)
which is compiled by the Brueau of Legislative Affairs of the State
Council of the People's Republic of China, and is published by the China
Legal System Publishing House.
In case of discrepancy, the original version in Chinese shall prevail.

Whole Document (法规全文)
INTERIM PROVISIONS ON THE ADMINISTRATION OF AFFAIRS CONCERNING
TOURIST GUIDES
(Approved by the State Council on November 14, 1987 and promul-
gated by the National Tourism Administration on December 1, 1987)
Article 1
These Provisions are formulated in order to strengthen the unified
administration of affairs concerning tourist guides throughout the
country, to improve the quality standard of tourist services, to protect
the lawful rights and interests of tourist guides, and to promote the
sound development of the tourist industry.
Article 2
The term "tourist guides", as used in these Provisions, refers to those
working personnel who make arrangements for tours and sightseeing for
tourists (including tourist groups, the same below), serve as tourist
guides and interpreters, and provide other services for tourists during
their sightseeing trips.
Tourist guides shall, at the request of tourists, use foreign languages,
the Chinese putonghua or various Chinese dialects, and languages of
minority nationalities, respectively in their tourist work.
Article 3
Tourist guides are divided into three categories: full-itinerary guides,
local guides, and spot guides.
"Full-itinerary guides" refer to those personnel who are appointed or
engaged by tourist agencies (including tourist companies, the same below)
to provide full-itinerary services for those tourists who make a trans-
regional tour beyond the confines of provinces, autonomous regions, and
municipalities directly under the Central Government. "Local guides"
refer to those personnel who are appointed or engaged by tourist agencies
to provide tourist services for those tourists who make a tour within the
confines of a province, an autonomous region, or a municipality directly
under the Central Government. "Spot guides" refer to those personnel who
are appointed or engaged by tourist agencies to provide tourist services
for those tourists who make a tour within the confines of a certain scenic
spot.
Article 4
The legitimate rights and interests of tourist guides shall be protected
by Laws of the State, no institutions or individuals shall be permitted to
interfere illegally with the tourist guides in execution of their tasks.
Article 5
The duties of tourist guides shall be as follows:
(1) to accept the tourist tasks assigned by their tourist agency, and make
arrangements, in accordance with the reception plan, for taking tourists
on a sightseeing tour;
(2) to accompany tourists on a sightseeing tour, explain to them and
disseminate among them the Chinese culture;
(3) to work in coordination with the departments concerned and urge them
to make arrangements for the tourists' transportation, meals, and
accommodation, and to protect the safety of the tourists and their
properties and belongings;
(4) to make the tourists' requests and complaints known to whom it may
concern and provide assistance in making arrangements for such activities
as interviews, informal discussions, etc.;
(5) to answer the questions and inquiries raised by tourists, and assist
in solving problems that crop up during the sightseeing tour.
Article 6
Tourist guides shall meet the following qualifications:
(1) they must be citizens of the People's Republic of China, have a deep
love for their motherland, uphold the socialist system, observe
disciplines and abide by the laws, comply with the professional ethics of
tourism, and serve tourists wholeheartedly;
(2) they must have a schooling above the senior middle school level and
the command of language and power of expression needed for a qualified
tourist guide;
(3) they must be familiar with the tourist business, and possess the
ability of organization in reception work;
(4) they must be in good health, and adaptable to the needs of work.
Article 7
Those meeting the qualifications mentioned in the preceding Article shall
take and pass a qualification examination and go through the registration
formalities before they are permitted to take up the job of a tourist
guide.
Article 8
Graduates of institutions of higher learning who have been assigned to
work in a tourist agency and who have met the qualifications specified in
Article 6 may serve as probationary tourist guides for one year before
they become regular tourist guides after passing the qualification
examination.
Article 9
A tourist agency may, in light of needs of work, advertise for the
engagement of amateur tourist guides from society. Those who have met the
qualifications listed in Article 6 of these Provisions shall present the
relevant certifications, pass the qualification examination before they
are permitted to take up the job of an amateur tourist guide.
Article 10
The qualification examination for tourist guides shall be organized and
administered by the examination committee, which is established with the
approval of the tourism administration department of the province,
autonomous region, or municipality directly under the Central Government,
and be placed under the unified leadership and arrangement by the national
examination committee established with the approval from the National
Tourism Administration.
Article 11
Those who have passed the qualification examination shall go through the
procedures for registration with the National Tourism Administration or
with the tourism administration departments of various provinces,
autonomous regions, or municipalities directly under the Central
Government, and obtain the certificate for tourist guides.
Article 12
The chief duties of a tourist agency in its routine administrative work
relating to tourist guides shall be as follows:
(1) to carry on education in political ideology, professional ethics, the
legal system, and discipline;
(2) to conduct training in tourist business operations;
(3) to be responsible for assessment, reward and punishment work inside
the tourist agency;
(4) to deal with tourists' complaints concerning tourist guides.
Article 13
The tourism administration department may send personnel to inspect the
work of tourist guides. The tourist guides concerned may not refuse such
inspection without justification. Inspectors shall, while executing their
inspection tasks, produce the certification for the inspection issued by
the tourism administration departments.
Article 14
Tourist guides shall, while executing their tasks, wear the badge for
tourist guides, and carry along with them the certificate for tourist
guides.
Article 15
Tourist guides who have carried out these Provisions conscientiously, have
made great achievements in their work, and have distinguished themselves
by offering tourists excellent service, shall be rewarded by the tourism
administration department or by their tourist agency.
Article 16
Tourist guides, who have committed one of the following acts, shall be
punished by the tourism administration department:
(1) those who fail to carry out the various duties stipulated in Article 5
of these Provisions, and cause grave consequences shall, depending on the
seriousness of the cases, be given disciplinary sanctions, and may have
their tourist guides' badges and certificates withheld;
(2) those who unjustifiably refuse to submit themselves to inspection in
contravention of the stipulations in Article 13 of these Provisions shall
have their badges and certificates withheld;
(3) those who have committed the acts mentioned in the preceding two
paragraphs, if the case is extremely abominable, shall, with the approval
from the tourism administration department of the province, autonomous
region, or municipality directly under the Central Government, have their
badges and certificates revoked and their registration as tourist guides
cancelled.
Article 17
Those who have illegally interfered in the work of tourist guides and
caused consequences shall be dealt with by the tourism administration
department in coordination with other departments concerned. The
departments concerned shall give their support.
Article 18
Those, who have not taken the prescribed qualification examination and
gone through the registration procedures in accordance with these
Provisions, shall not be permitted to take up the job of a tourist guide.
With respect to those who, without permission, have conducted activities
of tourist guides and received tourist fees, the tourism administration
department shall confiscate the violators' illegal gains, and may also
impose a fine equal to three times as much, or less, as the amount of
illegal gains.
Article 19
If a violator refuses to accept the decision of penalty by the tourism
administration department, he/she may, within 15 days after receiving the
notification of punishment, lodge an appeal to the tourism administration
department at a higher level; the tourism administration department at a
higher level shall give reply within 15 days after receiving the appeal.
Article 20
The right to interpret these Provisions shall reside in the National
Tourism Administration, and the rules for the implementation of these
Provisions shall be formulated by the National Tourism Administration.
Article 21
These Provisions shall go into effect on March 1, 1988.